Artificial Intelligence (AI) as a phrase is bandied about to refer to any number of technologies currently in use. And it’s not that this is wrong per se, but it’s like referring to rustic Italian ...

Being a proactive leader means building trust among team members and providing autonomy over projects; let them do what they excel at. Agility is championed in today’s business environment. Reactive ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.

IFSEC Global hears from Richard Larsson, Head of Nordics Security Operations Center, at STANLEY Security (now Securitas Technology and part of Securitas) who discusses the opportunities to make ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

Cyber security news, such as the Marriott hack in November, is dominating headlines, and becoming a serious headache for business leaders. This article offers CTOs, businesses and tech leaders the ...

Zakir Hussain, CEO, BD Software Distribution Pvt. ltd. Some bad things only need to happen once. As far as cybersecurity goes, one data breach is enough for online users to deem an organization unsafe ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

Proactive support is anticipating and fulfilling your customer’s needs before they even have to ask. It would be like going to a friend’s house after a long, hot walk, and them opening the door for ...