While related, social monitoring and social listening are two distinct strategies to improve the customer experience. Social listening allows companies to take a broad look at the discussions ...

Protecting patient data is crucial for businesses in the healthcare sector since cyberattacks are a common occurrence. There have already been 415 data breach cases made public in 2024 alone. To ...

After months of planning and discussion, the Cook County sheriff’s office starting Tuesday will no longer accept new electronic monitoring participants, marking the beginning of a shift in one way ...