Vanessa Walmsley, Managing Director, Qmatic UK shows how mobile can help to reduce friction for shoppers in-store. Brick-and-mortar retailers may have felt their spirits lift on reading ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

‘Sludge', where customers face high levels of friction or are deliberately misled, can be damaging to a business in the long term. Crawford Hollingworth argues a sludge audit could help address the ...

When I began my career in the pro-audiovisual industry two and a half decades ago, innovation was steady but slow. New AV solutions were conceived, developed, launched and matured over several years.

Recently I was invited to talk at the conference considered the “Davos of Procurement” about design choices and how to remove friction–one of the core ideas from my book The Human Element. The ...

Watch this video to learn more about friction. Find out about different types of friction and how we can increase or reduce it. Friction is a force between two surfaces rubbing against each other. If ...