Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

Most car part buyers think returns are the exception, not the rule. AUTODOC's Instagram survey tells a different story: while 49pc of respondents have never returned anything, that means over half ...

Drapers’ Guide to Growth programme is produced in partnership with Clipper. Returns are as old as the retail industry itself, but the process for handling them is critical to solving the new ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 ...

In 2023, UK retail returns hit record levels, and we haven’t even reached the post-Christmas returns peak yet. Analysis shows UK shoppers posted back more than £4.1bn of online clothing purchases, ...

It’s still too early to tell how smoothly supply chain operations and throughput will run this peak holiday season, but now is the time to review your returns process. Adding new efficiencies to ...

As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

Tim Robinson at Blue Yonder discusses the power of data and explains what businesses can achieve through their return’s strategies With 92% of consumers saying they would buy again from businesses ...