Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...
Two out of five UK retailers fail to communicate with customers during returns process, report finds
A new report by post-purchase customer experience provider parcelLab and e-commerce customer care and fulfilment specialist Salesupply, reveals alarming gaps in retail returns and packaging practices, ...
Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...
In 2023, UK retail returns hit record levels, and we haven’t even reached the post-Christmas returns peak yet. Analysis shows UK shoppers posted back more than £4.1bn of online clothing purchases, ...
Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...
As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...
Tim Robinson at Blue Yonder discusses the power of data and explains what businesses can achieve through their return’s strategies With 92% of consumers saying they would buy again from businesses ...
More than eight in ten (84%) online shoppers would turn their back on a retailer after a bad returns experience, highlighting the power of returns as a customer acquisition and retention tool, and the ...
It’s still too early to tell how smoothly supply chain operations and throughput will run this peak holiday season, but now is the time to review your returns process. Adding new efficiencies to ...
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