The Jamaica Observer

The “5 Whys” key to root cause analysis

LAST week we completed looking at the use of Swim Lane Flowcharts to assist with the process review. Other useful tools to use in conjunction with the flowcharting are Cause and Effect Diagrams, ...
PharmTech

Root Cause Analysis–Finding the Root of the Problem

Siegfried Schmitt, principal consultant, PAREXEL International, discusses how to find the root cause of the problem. Siegfried Schmitt, principal consultant, PAREXEL International, discusses how to ...
The Hospitalist

Taking QI Out of Our Heads And Into Rounds

QI in healthcare are often seen as large projects, but daily clinical work already involves quality improvement activities ...
Inside Housing

Using root cause analysis to improve customer satisfaction

We can spot trends and address concerns more proactively by using data, writes Natalie Hill, head of business change and service improvement at Abri #UKhousing As we grow and evolve as a housing ...
PharmTech

Effective Root Cause Determination

Getting to the root of the cause can prevent future problems, says Susan Schniepp, executive vice-president of post-approval pharma and distinguished fellow, Regulatory Compliance Associates. Q: I am ...