Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

In the current age of cloud computing, there is now a multitude of mature services available -- offering security, scalability, and reliability for many business computing needs. What was once a ...

Enterprise Tech Leaders to Define the Industry's Future for AI-Driven Customer Experiences, Collaboration and Secure Communications ...

UPDATE Tuesday, 1:41 p.m. ET: With Amazon's AWS issues fully resolved, the online world was left to parse through the postmortem on Tuesday. The modern internet is vast but delicate. As many news ...

More than 1,000 people were reporting connectivity issues with Amazon Web Services Tuesday morning after a day of outages plagued thousands of popular apps and websites across the internet. An AWS ...