Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Salesforce on Tuesday announced a new service that aims to help B2C and B2B companies build and customize loyalty programs. Built on the Customer 360 Platform, Salesforce said its new Loyalty ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

At first glance, Salesforce's $1.35 billion acquisition of ClickSoftware seems just like any other. Through the deal, the CRM giant gets to expand its reach in the fast-growing field service ...

What is Salesforce Service Cloud? Salesforce Service Cloud a customer relationship management (CRM) platform for customer service and support. It could be one component of an overall Salesforce CRM ...

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...

Salesforce certainly has a lot of tools crossing the sales, service and marketing categories, but until today when it announced Lightning Order Management, it lacked an integration layer that allowed ...