Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Formal job interviews are, frankly, the worst. I know I’m not the only one who clams up when a prospective employer asks me to describe a time when I overcame a setback or went above and beyond in my ...

You will probably have been told what to expect. Forms of assessment include: It’s likely that most of the questions you’ll be asked will be ‘competency-based’, linked to the criteria on the Person ...