WOBURN, MA / ACCESSWIRE / April 20, 2017 / Parlance, developers of innovative virtual agent and operator solutions for large enterprises, released a new White Paper today that examines the role of ...

The switchboard fielded 10,610 calls in the week ending Monday, breaking the 5-figure mark for the first time ever with the previous weekly record at 9995. That previous record was only set in late ...

Switchboard operators could be out of a job and their headsets thrown away if an automatic call transferring system from Telephonetics catches on. Its virtual operator answers a call, asks who the ...

They're still at it after 32 years: Their monthly "eat out" get-together followed by "Crazy Sevens," plugged together with stories from their days as telephone switchboard operators, such as of the ...

The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

SALISBURY ó Rowan Regional Medical Center switchboard operators were back at work Wednesday after a disastrous attempt to move the call center to Winston-Salem. After one week, hospital President Dari ...

The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...