The CRM and contact centre services industry for which you have been the largest to historically focus on call centers is highly competitive – how does Teleperformance differentiate itself and its ...

Overseeing a call centre operation that employs 8,000 people across two continents can’t be without its challenges, but Alistair Niederer insists the fundamentals of the business are rather basic. “It ...

TP (renowned as Teleperformance), a business process outsourcing (BPO) company, is embracing artificial intelligence to augment its human workforce rather than replace it. The company’s high-tech, ...

It’s been over a year since Teleperformance signed a major agreement with union federation UNI Global Union. The document has yet to show its impact, but it promises to define the path of how global ...