Open text analysis empowers companies to harness AI, scale insights and deliver better customer experiences to improve retention and growth. Delivering superior customer experiences (CX) is a powerful ...

Large bodies of text – in political speeches, social media posts, policy documents, and so on – are significant and useful data sources for social science research. Textual data analysis is a growing ...

This course is available on the MSc in Applied Social Data Science, MSc in Data Science, MSc in Econometrics and Mathematical Economics, MSc in Human Geography and Urban Studies (Research), MSc in ...

Imagine you’re reading a book, and you notice that one character is cheerful and upbeat, while the second character is pessimistic and never has anything positive to say. If you wanted to share your ...

Sentiment analysis is analytical technique that uses statistics, natural language processing, and machine learning to determine the emotional meaning of communications. Companies use sentiment ...

(Reuters) -- Text-messaging has long been a big-time profit generator for U.S. mobile operators, but they now risk losing these profits as consumers find cheaper ways to communicate. SMS -- short ...

Are you using text messaging to communicate with your clients? Most of us carry mobiles, so your text reaches your client instantly when there is something significant to report. In many cases, this ...