AI-powered, real-time voice translation is revolutionising CX by breaking language barriers, reducing costs and enhancing customer and associate experiences Of all the AI tools transforming the ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. True, large-scale transformation was once considered a rare ...

Every decade in business brings a new buzzword. The 1980s had “re-engineering.” The 1990s, “synergy.” The 2000s, “disruption.” The 2010s gave us “digital transformation.” Today the phrase still ...

Organizations typically undergo business transformations not only to meet strategic objectives but also to develop the critical business capabilities needed to remain agile, resilient, and sustainable ...