AI is enhancing productivity at Microsoft - and could be threatening jobs after all The company says it saved $500 million by using AI in call centers Microsoft has laid off thousands of workers in ...

CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.

Investing.com -- Microsoft (NASDAQ: MSFT) saved more than $500 million in its call centers last year by using artificial intelligence, Bloomberg News reported on Wednesday. The tech giant announced ...

Customer service has evolved rapidly in recent years. From bots to self-service portals, digital channels have taken the spotlight. But now, one channel that many predicted would fade into obscurity ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...