As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...

Millions of Virgin Media and O2 customers face a major change which could benefit them. Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, ...

Virgin Media O2 has issued a final "upgrade as soon as possible" warning to customers as it gets set to complete its 3G switch-off over the coming weeks.

The firm has signed a 10-year agreement with Island to take around 50% of the new site, a net zero carbon workspace being developed by joint venture partners HBD and Greater Manchester Pensions Fund.

But while it's hard to argue with the numbers, it's worth noting that the picture is not entirely rosy for the UK broadband, TV and mobile operator. The telco made its claim alongside the publication ...

Virgin Media O2 has become the latest telecoms giant to axe its ageing 3G network — a move that could leave thousands of customers without mobile internet unless they urgently upgrade their devices.

Virgin Media O2 is today reminding eligible pensioners to claim discounted broadband and mobile services following research commissioned by the company showing that a third of pensioners feel more ...

Virgin Media O2 has opened a new North West headquarters in central Manchester, housing 1,100 staff and reinforcing its £100m ...

Virgin Media O2 has opened its new North West headquarters in central Manchester, moving into the Island development on John ...