As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...

Millions of Virgin Media and O2 customers face a major change which could benefit them. Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, ...

Called Lumi, it listens to customer support calls in real time, providing advice and suggestions to call handlers based on an analysis of millions of previous conversations around the same topic. VMO2 ...

But while it's hard to argue with the numbers, it's worth noting that the picture is not entirely rosy for the UK broadband, TV and mobile operator. The telco made its claim alongside the publication ...

Virgin Media O2 has become the latest telecoms giant to axe its ageing 3G network — a move that could leave thousands of customers without mobile internet unless they urgently upgrade their devices.

Virgin Media O2 has issued a final "upgrade as soon as possible" warning to customers as it gets set to complete its 3G switch-off over the coming weeks.

Virgin Media O2 is today reminding eligible pensioners to claim discounted broadband and mobile services following research commissioned by the company showing that a third of pensioners feel more ...

MILLIONS of mobile and broadband customers can bag a perk worth £80 – plus some tempting food freebies. It’s part of an upgraded benefit from O2 and Virgin Media through the company’s Priority rewards ...

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The cheapest deal in the Virgin Media sale is its M250 Fibre Broadband product, which offers speeds of 264 Mbps for just ...