Research and Markets has announced the addition of the "2016-2017 Workforce Optimization (WFO) Product and Market Report" report to their offering. 2016 was a highly disruptive year for the WFO market ...

Dublin, June 30, 2020 (GLOBE NEWSWIRE) -- The "2020 Contact Center Workforce Optimization Market Share Report" report has been added to ResearchAndMarkets.com's offering. This 17th annual edition of ...

“Today's contact centers have a myriad of pressures and complexities, but often have less staff, tight budgets and need a simpler, more integrated approach,” said Paul Jarman, CEO at inContact. “Now ...

Dublin, Aug. 08, 2022 (GLOBE NEWSWIRE) -- The "2022 Contact Center Workforce Optimization Market Share Report" report has been added to ResearchAndMarkets.com's offering. This report analyzes the ...

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office, and award-winning cloud solutions, today announced the release of Aspect ...

DUBLIN--(BUSINESS WIRE)--The "2020 Contact Center Workforce Optimization Market Share Report" report has been added to ResearchAndMarkets.com's offering. This 17th annual edition of the Contact Center ...

WATERLOO, Ontario, Sept. 15, 2016 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that analyst firm Forrester Research, Inc.

Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth drivers include ...

Contact center analyst and consulting firm DMG Consulting in July reported that despite overall market maturity, many of the 36 leading vendors that sell workforce management suites to contact centers ...