Depending on your occupation it's likely you'll view workplace automation as an opportunity or a threat. Automation is the use of technology to perform tasks without human intervention. In 2019, the ...

In late March, the Office of National Statistics (ONS) revealed that 1.5 million jobs in England are at high risk of automation in the future – equivalent to 7.4% of all jobs in the UK. Far from a ...

Although many view automation chiefly as a cost reduction or labor replacement tool, I see it as the key to unlocking the ...

When Matt Radwell, a customer support officer for a small local authority in the UK, first started answering queries from the area’s residents, it was a frustrating and time-consuming business. If a ...

Imagine two interns. The first follows instructions to the letter—compiling research, scheduling social media posts, and managing your calendar. The second completes the same tasks but takes it a step ...

Within the next few months, diners at a leading restaurant in Singapore will experience something novel in its service: dishes will no longer be delivered by human waiters, but instead be flown to ...

Two-thirds (67%) of UK employees fear that the rise of robotics will make the workplace less sociable and friendly, according to a report from Capita Resourcing. The Workplace More Human research, ...

Gautam Vasudev is VP of Digital Engagement and Omni Product Management for Service Cloud at Salesforce & John Kucera is Senior VP of Product Management at Salesforce. The International Data Corp (IDC) ...