Comcast hit a new customer-service low last week when it added a rather inappropriate name to a customer bill. A Comcast employee recently changed a client's name to "a**hole" on his bill after his ...

Update: An official announcement from Comcast confirmed that it will, in fact, not be changing its corporate name, but rather branding its cable services as Xfinity. Comcast, the biggest cable ...

Comcast has announced a name change for their technology platform and products. Comcast’s TV, Video and Voice services will now be known as XFINITY TV, XFINITY Voice and XFINITY Internet. Comcast ...

Comcast CEO Brian Roberts didn’t mince words on Wednesday about two hot button topics: shoddy customer service and net neutrality. Customer complaints have plagued Comcast for years, but the issue ...

Alan is a technology author based in Nova Scotia, Canada. A computer enthusiast since his youth, Alan stays current on what is new and what is next. With over 30 years of experience in computer, video ...

Call-center workers field calls from customers. IBTimes spoke with current and former Comcast customer service representatives about working for the cable giant. JEAN-FRANCOIS MONIER/AFP/Getty Images ...

The planned merger between Comcast Corp. and Time Warner Cable will combine two of the lowest-ranked companies in terms of customer service. Reuters Prepare to spend more time on hold. Opponents of ...

Internet service providers aren’t exactly the most beloved companies by consumers, and there are numerous reasons why. A now-viral post by TikToker Janice McCoy highlights a series of customer-vs-ISP ...

GRAND RAPIDS, Mich. — It's been a headache for Becca Richards and those who live around her, trying to get their Xfinity Wi-Fi back on for the past six days. It's going to be seven days tomorrow," ...

PHILADELPHIA--(BUSINESS WIRE)--For the second year in a row Comcast’s Xfinity Mobile ranks number one in customer satisfaction among full service wireless providers according to the American Customer ...