The Health Service Ombudsman has published a review of complaint handling by the NHS in England 2010-11. ‘Patchy and slow' is how the Health Service Ombudsman, Ann Abraham, describes the progress the ...

The Crown Prosecution Service has been told to ‘get a grip’ by a watchdog (Alamy/PA) The Crown Prosecution Service has been told to “get a grip” by a watchdog after crime victims who made complaints ...

Patients are being let down by the way NHS trusts in England handle complaints, a watchdog has found. The Healthcare Commission found wide variation in the way complaints were dealt with - and a ...

We’ll send you a myFT Daily Digest email rounding up the latest UK politics & policy news every morning. Public services providers should “think a bit more like John Lewis and Marks and Spencer” by ...

The Crown Prosecution Service has been told to “get a grip” by a watchdog after crime victims who made complaints received responses containing basic errors. Around half of the written responses to ...