Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

You may be surprised to learn that conversational intelligence and AI have actually been around for many years. From Facebook’s (now Meta) introduction of Messenger ...

OpenAI and Stripe launch Agentic Commerce Protocol, enabling chat interfaces to facilitate transactions, making shopping ...

Marketers are putting a brave face on it but, by the end of 2024, most of the signals from third-party tracking will no longer exist. In the absence of data derived from browsers and devices, ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...

Diana Laurillard talks through how to use a free online learning design tool which applies the Conversational Framework to build courses using the six key learning types In this video Diana Laurillard ...

How easily we interact with computers strongly informs how likely technology is to disrupt a given aspect of life or business. When we needed to punch code into a command line just to load a program, ...

Our communication skills are influenced by both biological factors like genetics and the environment we're raised in. We also develop social biases during first impressions (but it's possible to ...

Stunning advances in AI technology over the past couple of years are creating new ways for organisations to conduct more meaningful and natural conversations with their customers. One such technology ...

You may have read about running at ‘conversational pace’, but what exactly does that mean and why is it important?