The move to standardize processes has gone overboard, say M. Eric Johnson and Joseph M. Hall in this month’s Harvard Business Review. Some processes, they argue, are more akin to art than science and ...

Standardizing your agency’s processes can make you more productive and remove inefficiencies. This guide will show you how you can standardize your agency’s processes, regardless of your current size.

Business leaders are always looking for ways to improve and reinvent their companies to stay ahead of the pack; whether it’s in response to competitors building capabilities, or customers who expect ...

Today, with the standardization of military pay, the team wrapped up the last of all seven major end-to-end business processes, encompassing 415 sub-processes, which are all housed in an innovative, ...