Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

The COVID crisis throws into relief what happens when grief has—quite literally—nowhere to go. The evidence suggests that most people summon strengths that surpass their own expectations. sharing ...

A major regeneration scheme in Swindon will create thousands of jobs in knowledge industries and include a long-delayed additional entrance to town’s railway station, it has been revealed. Around 100 ...

Doha’s aim of reducing its economic reliance on hydrocarbons to zero by 2020 will prove a difficult challenge despite its early success in developing alternative revenues. Confidence is not a ...

A total of 14 trillion rials (nearly $42 million) is allocated to launch 1,200 knowledge-based projects, Mohammad Torkamaneh, head of the Foundation announced. Out of 1,200 business plans, 700 have ...

I’m sure you’ve heard the saying: “Knowledge is power.” In a work setting, having information can be a very powerful thing. Unfortunately, some people like to keep this power for themselves and use it ...

In the 1960s, small machines suddenly started appearing by the streams and rivers in some of the remotest parts of Nepal. These micro-hydro machines resembled small pumps, and used the flow of the ...

Web engineers have been working for a long time to determine if there is a way to prove something is true without revealing any data that substantiates the claim. Zero-knowledge proof (ZKP) technology ...