Everyone has more than likely had at least one memorable customer service experience, whether that be good or bad. Take US entrepreneur and angel investor Peter Shankman, for example. While at an ...

An unhappy customer has shared the infuriating conversation they had with a customer service chatbot whilst trying to cancel their data plan. The customer reached out for assistance to try and cancel ...

How do you communicate with your prospects and customers? If your answer is “not very well,” then it may be time to consider how you can improve interactions. To help companies of all sizes with ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Wherever you look, companies are going all in on AI-powered applications. AI can now be found almost everywhere, from online tools to search engines to mobile phone assistants. They've also become ...

Most importantly, hybrid brings together what customers value most: the speed of technology and the humanity of real people.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In this latest instalment of our Conversations series, we speak with Ian Hunt, director of customer services and procurement at Liberty, one of the UK’s most iconic retailers. We explore his ...

Nearly half (42%) of Brits don’t feel that customer service is a widespread business priority, according to new research from leading provider of outsourced customer service, FM Outsource. In its Make ...