We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. The British are known for championing an orderly queue, but patience has its ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes waiting to reach customer service teams.

Taxpayers could soon be paying their returns with crypto as the IRS implements an $80 billion plan to revolutionize the outdated agency. The mega-package promises to improve customer service, ...

Artificial intelligence is rapidly reshaping the landscape of customer service, offering businesses new ways to engage with consumers and streamline operations. From chatbots to predictive analytics, ...

Major firms are failing in every area of customer service as standards plumb new depths in the post-pandemic era, Which? has found. Many businesses were already offering sub-standard customer service ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

The Social Security Administration's claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report's ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...