As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

Managing director Martin King talks to Property Week about reform, technology and how a customer-focused ethos is supporting its evolution. How does FirstPort see its role in driving positive change ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

GfK is a Business Reporter client. In today’s challenging and competitive world, driving improved business performance means guaranteeing an excellent customer experience at every touchpoint. At GfK, ...

At a recent event, delegates were asked how often they undertook customer insight initiatives, whether for new proposition development, customer satisfaction tracking or market trends. A shocking ...

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