In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform designed to meet the evolving needs of ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

When Westpac New Zealand wanted to build more valuable relationships with its banking customers, it knew that it would have to upgrade its aging on-premises CRM environment. The bank decided to ...

Microsoft is readying more new Dynamics 365 applications which officials are touting as AI and mixed-reality-infused. At the "Microsoft Business Forward" conference in Paris on February 21, company ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...