Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Predict Future Performance: As mentioned, how you acted in the past is often the best clue to how you’ll act in the future.

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Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. When the hiring manager asks, "So, do you have any ...

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Getting invited for a job interview can be exciting and stressful. In this episode, Pippa and Phil talk about how to get ready for a job interview without over-preparing. And I'm Pippa. In this series ...

If you can rely on one thing in a job interview, it's that your potential future employer is going to ask you if you have any questions for them. It can be something that throws off even the most ...