Once upon a time, people would buy goods or services they needed and go on about their day. Leaving reviews wasn’t a thing. Expecting a company to go above and beyond what you wanted wasn’t a thing.

If your business is like most, you probably use email for internal and external communications in sales, marketing, and even customer service. So if you want higher profitability and customer ...

Becoming truly customer-centric requires access to deep insights and rapid action. KPIs are the tools that help IT discover what external and internal customers really want. Customer centricity can be ...