MY BT landline has been faulty since July 5. I have now been told the fault might not be fixed until August 9, after being giving various dates since first reported. I find this totally unacceptable.

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Broadband customers who are having internet problems are about to start getting refunds – without even having to ask. At the moment, only about one in seven people who have internet or landline ...

Scores of pensioners have been left with no way of contacting the outside world as BT's digital landline switchover continues to be besieged with problems. Customers have been left with no phone ...

Nearly a quarter of TalkTalk customers were unhappy with the firm's customer service The customer service departments of big landline and broadband firms are leaving a significant minority of their ...

When Barry Morris spoke to a member of staff at BT about his landline problem, little did he know that in the following months he’d speak to a further 12 people and run up at least six hours on the ...

Nearly a quarter of TalkTalk customers were unhappy with the firm's customer service The customer service departments of big landline and broadband firms are leaving a significant minority of their ...

The customer service departments of big landline and broadband firms are leaving a significant minority of their customers unhappy. The telecoms regulator Ofcom discovered this after researching ...