But instead of making the change directly, the software generates a ServiceDesk Plus request which is then processed and approved by a help desk technician or an IT admin according to workflow rules.

Dubai, UAE — ManageEngine, the real-time IT management company, today announced the integration of its flagship MSP offering, ServiceDesk Plus MSP, with its parent company’s sales and finance apps ...

Dubai, UAE - September 5, 2013 - ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc., in the "Niche" quadrant of the 2013 Magic Quadrant for IT ...

Applaud Launches IT Service Desk Function in the Cloud, Offers Best in Class BMC Remedy Solution Applaud, a leading provider of managed IT, service desk and professional services, has added to its ...

Successful exploitation of the vulnerability allows an attacker to upload executable files and place webshells, which enable the adversary to conduct post-exploitation activities. This joint advisory ...