Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the most ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

A new digital personal assistant will help the telecoms firm to cut costs in its customer services operation TELECOMS firm O2 is planning to cut costs in its customer services operation by replacing ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...