AI isn’t just another tool layer to plug into existing structures. It fundamentally changes how work should flow.

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

Forget the shiny demos — this 90-day AI playbook proves results come from fixing real pain points, not chasing the next big tool. This is the playbook I wish I had on day one. It is cross-industry by ...

In the dynamic realm of software development, the effective implementation of a product operating model is crucial for companies striving to innovate and consistently deliver value to their customers.

Operating models may sound arcane but they are increasingly critical to making sure marketers have the external partners they need, explains Susy Pyzer-Knapp, Design Practice Lead at ID Comms. The ...

AI is everywhere and nowhere at the same time. Every week brings another headline about breakthroughs, pilots, or fears of being left behind. For CIOs, the harder question isn’t what AI can do but ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

The Ministry of Defence has published a new version of its operating model – ‘How Defence Works’ – its first update for almost five years. Given the major changes to Defence ways of working in that ...