SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

Research and Markets has announced the addition of the "Global Technical Support Outsourcing Market 2016-2020" report to their offering. The global technical support outsourcing market to grow at a ...

Managing IT in-house can be daunting for businesses across the UK, especially in London. The digital world has evolved rapidly, making technology an integral part of business operations. This isn't ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Editor's take: As businesses increasingly rely on outsourced tech support to cut costs, the risks associated with these operations are coming into sharper focus. The threat is no longer just about ...

Marks & Spencer is to transfer employees within its IT department to a third-party supplier as part of a deal that will outsource technical support staff. Employees are being consulted on the proposal ...

Technical support outsourcing has become a strategic move for many companies looking to reduce costs and improve service quality. Among the various destinations for outsourcing, the Philippines has ...