Automotive icon Henry Ford is credited with saying, "If you do what you've always done, you'll get what you’ve always got." It rings true for enterprise cybersecurity as well. It is considered ...

Originally published by Don Peppers on LinkedIn: Be Proactive: No Magic Required Being “proactive” means taking the initiative with respect to pursuing your strategy or plan. It means getting in front ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. In the frenetic tapestry of ...

Too often, call centres are seen purely as cost centres. In these instances, making customer service reps (CSRs) more productive by shaving minutes, even seconds, off every call is the name of the ...