The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Business process pros live an exciting life-operating at the intersection of business and technology, while bringing process methodologies, business knowledge and technology insights into business ...

Spurred by the recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business ...

Many industry pundits and authorities like to talk about the subject of digital transformation, but the concept boils down to the key idea that technology, and in particular digital technology ...

If you have not yet heard the term "business architect", you soon will, write John Rymer and Alexander Peters of Forrester Research. Whether business architects report into the business or IT, this ...

IDG’s 2021 State of the CIO survey was conducted in the wake of 2020’s unprecedented business disruptions around the globe. The survey found that – among other impacts – the pandemic cemented the ...

It’s too easy to deploy new technologies these days. Say it’s a new Wi-Fi technology that is on the horizon. For some companies, they can simply purchase new routers for an office and turn them on.

Lean margins are a fact of life in the highly competitive retail grocery market. Profitability depends on squeezing every last penny out of operational efficiencies — or as the longstanding slogan of ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...