You should know, first of all, that this is yet another productivity protocol that springs from Japan’s famed factory system, ...

Focusing on symptoms instead of root causes locks teams into a corrective, rather than preventive, mindset. The philosopher George Santayana once wrote, “Those who fail to learn from the past are ...

For more than 20 years — and after working with more than 10,000 participants who attended my Kaizen workshops — I’ve refined a simple yet powerful tool that makes problem-solving useful for everyone.

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

Siegfried Schmitt, principal consultant, PAREXEL International, discusses how to find the root cause of the problem. Siegfried Schmitt, principal consultant, PAREXEL International, discusses how to ...

Effective problem solving is a crucial skill for managers to possess because they’re expected to be able to overcome challenges in everyday operations to more complex conflicts and missed goals. Being ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...