A simple, yet effective method to show how a service supports its users through a specific task. Contributors UX Researcher Being a part of an in-house service design team in the BBC comes with a lot ...

As we have previously covered on this blog, the primary purpose of Lean Six Sigma (LSS) methodology is to eliminate waste and reduce variation in manufacturing, service and design processes, thus ...

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your ...

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...

Business process mapping is a framework that helps companies create visual representations of processes within the organization. Mapped processes can include products, software, services and even the ...

Process mapping is a valuable tool for individuals and businesses aiming to enhance efficiency, streamline workflows, and maintain operational continuity. By visually representing workflows, you can ...

Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

Being a part of an in-house service design team in the BBC comes with a lot of perks. I get to work on many complex and exciting projects, with a wide range of stakeholders. Every project is an ...