Listen to the column Symantec simplifies support, or visit our Podcast Center to hear more by James Gaskin. You probably remember that Symantec gobbled up Veritas last year, but little changed.

Symantec has terminated an agreement with one of its partners after a rival security firm caught the reseller using fake anti-virus warnings to lure customers into purchasing Norton at a bloated price ...

Symantec this month will begin outsourcing its customer support to India. Around the same time, the company will also ship updated CDs for its discontinued version of Norton's Utilities for the ...

Back in 2009 I wrote about my bizarre experience with Symantec support agents. I contacted them because malware on my test system prevented installing a Norton product. Unfortunately, the only thought ...

Symantec has sacked its Australian tech support team and outsourced the positions to India as part of a global restructuring campaign. The company announced a company-wide “organisational ...

A bug in an update of Symantec Corp’s anti-virus software caused some Windows PCs to crash late this week, making machines inoperable until they were serviced in an embarrassing episode that angered ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Symantec issued a report on Aug. 3 revealing that ...

I've praised Symantec's support, especially the integrated chat-based support introduced with Norton Internet Security 2009. Their support agents did a great job handling some problems that came up ...

CUPERTINO, Calif. - Nov. 2, 2006 - Symantec Corp. (Nasdaq: SYMC) today announced new versions of Symantec AntiVirus Corporate Edition and Symantec AntiVirus Enterprise Edition. Symantec AntiVirus ...

As we learned yesterday, nearly all major anti-virus companies are committing to continue support for Windows XP users for at least a year after this April's end of life for the operating system. The ...

In the next few weeks, Symantec will roll out products aimed at early adopters of the Windows Vista OS and 64-bit computing, while also expanding the capabilities of its backup software. Symantec on ...

Symantec Corp. on Thursday said it was Microsoft Corp.’s code that crippled some PCs after upgrades to Windows XP Service Pack 3 (SP3) emptied Device Manager, deleted network connections and packed ...