Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

AUSTIN, Texas, April 23, 2025 /PRNewswire/ -- ActivTrak today announced new executive solutions designed to elevate workforce optimization to the forefront of C-suite priorities: Financial Loss ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

AI, automation and digital transformation are reshaping workplaces. Consider how workplace communications have evolved. We’ve gone from in-person meetings to emails, from emails to Slack and from ...