Information Technology Process Model

ITSM & ITIL Explained Simply | Beginner’s Guide

Curious about ITSM & ITIL but want it explained simply? In this beginner’s guide, I break down both concepts in plain English; what they are, how they work, and why they matter for anyone working in or around IT. Whether you’re just starting out or looking to strengthen your understanding of IT Service Management, this video makes ITSM and ...

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